Refund policy

Returns window

You may return an item within 14 days of delivery for a refund, provided it is unused, in its original packaging and in the same condition you received it.

To start a return, contact us with your order number and the reason for the return, and we'll send you the return instructions.

Eligibility

For hygiene reasons, brushes and tools must be unused and complete with all original accessories and packaging.

Items that have been used, damaged after delivery, or returned without their original packaging cannot be refunded.

Refunds

Once your return arrives and passes inspection, we'll notify you and refund the item value to your original payment method.

Please allow a few business days for the refund to appear, depending on your bank or card provider.

Original delivery fees are non-refundable, unless the item arrived faulty.

Faulty or damaged items

If your item arrives damaged or develops a fault, contact us as soon as possible with your order number and a photo of the issue.

We'll arrange a replacement or a full refund, including any delivery costs you paid.

Exchanges

If you'd like to swap a colour or product, the quickest way is to return the original item for a refund and place a new order for the item you want.